Privacy Policy

Last Updated: May 30, 2026

HEDDEN CHONG LLP Privacy Policy

HEDDEN CHONG LLP ("HEDDEN CHONG LLP", "we", "our", or "us") is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, communicate with us, use our services, or interact with our client portal.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Company name
Email address
Telephone number
Mailing address
Financial and tax-related information
Information submitted through our contact forms
Information provided through our client portal
Any other information you choose to provide when communicating with us

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type and version
Device information
Website usage information
Pages visited and time spent on our website
Referring websites

2. How We Use Personal Information

We may use personal information to:

Respond to inquiries and requests
Provide accounting, audit, tax, consulting, and related professional services
Communicate with clients and prospective clients
Manage and maintain client relationships
Deliver documents through our client portal
Improve our website, services, and user experience
Maintain website security and prevent fraud
Comply with legal, regulatory, and professional obligations
Enforce our terms and protect our legal rights

3. Client Files and Confidential Information

As a Chartered Professional Accounting firm, we recognize the sensitive nature of client information. Information provided to us in connection with professional engagements is handled in accordance with applicable professional standards, legal obligations, and confidentiality requirements.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience.

Cookies are small files stored on your device. You may choose to disable cookies through your browser settings; however, some website features may not function properly.

5. Disclosure of Personal Information

We do not sell, rent, or trade personal information.

We may disclose personal information when necessary:

To employees, partners, and authorized personnel who require access to perform their duties
To trusted service providers who assist with website hosting, information technology, cloud storage, or other business operations
To professional advisors
To government authorities, regulatory bodies, or law enforcement agencies when required by law
To comply with legal obligations, court orders, or regulatory requirements
In connection with a merger, acquisition, or business restructuring

Any third-party service providers are required to maintain appropriate safeguards for personal information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and professional obligations, resolve disputes, and enforce agreements.

When personal information is no longer required, it will be securely deleted, destroyed, or anonymized.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of those websites before providing personal information.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent where consent is the basis for processing
Request information regarding our privacy practices

To exercise any of these rights, please contact us using the information below.

10. Children's Privacy

Our website and professional services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children without appropriate authorization.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised effective date. Continued use of our website or services following any changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact:

HEDDEN CHONG LLP

Website: https://heddenchong.com

Contact Page: https://heddenchong.com/contact/

Phone: 604-320-5850

If applicable, requests regarding access to or correction of personal information may be submitted through the contact information above.